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Din Tai Fung, a world-renowned, award-winning Chinese/Taiwanese restaurant specializing in steamed soup dumplings and noodles, uses Wisely to manage nearly 3 million parties per year across 12 locations.
Due to three-hour wait times and high demand, Din Tai Fung was using a two-waitlist system that required both an app and manual tracking via Google Sheets. The brand needed an advanced waitlist system that could manage their heavy traffic, increase operational efficiency, and enhance the guest experience. Din Tai Fung also aimed to streamline online order communications with guests.
Leverage Wisely's easy-to-use Waitlist and Order Management: Ability to manage all on-premise and off-premise parties from one system, with real-time updates and two-way texting for guests. Improved Guest Experience Management: Dine-in parties are automatically prioritized for seating by the order in which the full party arrives (via Wisely’s “Here Now” vs. “Arriving Later” feature). Din Tai Fung Owns its Guest Data: Previously fragmented and inaccessible guest data—including waitlist, Olo, and Aloha POS data—is now fully integrated and readily accessible for the brand to leverage across its business.
